Privacy Policy
Your trust is foundational. We protect your data with infrastructure-grade security.
Last updated: November 11, 2025
CIVL ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use www.civl.us and the CIVL Web App (collectively, the "Service").
We do not sell your personal data. Ever.
1. Information We Collect
- Account Data: Name, email, and agency (optional) when signing up for beta.
- Usage Data: Anonymous analytics on queries and interactions.
- Query Logs: Temporarily stored for accuracy. Deleted after 30 days.
- Cookies: Only essential session cookies. No tracking or ads.
2. How We Use Your Information
- Deliver accurate, standards-based AI responses.
- Improve the Service via anonymized insights.
- Send beta updates and sustainability alerts (opt-out anytime).
- Comply with legal and public agency requirements.
3. Data Sharing & Disclosure
We never share personal data except:
- With your consent (e.g., NotebookLM export)
- With trusted providers under strict NDAs (e.g., Google Cloud)
- For legal compliance (e.g., court order)
No data is used to train external AI models.
4. Data Security
- TLS 1.3 encryption in transit
- AES-256 encryption at rest
- Google Cloud SOC 2 & ISO 27001 compliant
- Regular penetration testing
5. Your Rights
- Access your data
- Delete your account
- Opt out of emails
- Correct your info
Contact: privacy@civl.us
6. Children’s Privacy
CIVL is not for users under 18. We do not collect data from minors.
7. Changes to This Policy
We’ll notify you via email and in-app banner before material changes.
8. Contact Us
Email: privacy@civl.us
Mail: CIVL Privacy Officer, 4770 Eureka Ave. #102, Yorba Linda, CA 92885